Shipping and Return Policy
Each Lawson mic and mic pre is hand assembled in our Nashville, Tennessee, factory by real people with pride and manufactured to be the best audio component you'll ever own. Each Lawson mic and pre receives personal attention and is made to order. Lead times vary depending upon volume of orders. The lead time for microphones and mic pres is usually two to three weeks. Smaller items such as vacuum tubes and mic holders are shipped next day. Please check the Current Lead Time in each product listing for up-to-date information. Federal Express is our courier of choice. In order to insure the safe arrival of your purchase, carriers are prohibited from leaving a package without a signature. All orders are sent insured with signature required for delivery.
We like to ensure our international customers are receiving the highest level of service Lawson has to offer. Instead of ordering online, please call us at 1-615-269-5542 and speak to one of our customer service representatives. We are also happy to handle all aspects of your order via email. We'll make sure everything, down to your voltage requirements, is given special attention.
We understand that the best way for you to audition a microphone or other piece of recording gear is to have it in your own environment, test it with your other gear, A/B it with other microphones, speak/sing/play into it. We want you to love what you hear. So when you purchase a Lawson product, you have ten days to audition it and fall in love. Lawson Microphones offers a ten-day no-questions-asked risk-free return policy. When you purchase any Lawson product, you have ten full days to audition it. The ten day audition period starts on the day you receive your Lawson. You may return your Lawson for any reason for a full refund (less shipping) if you notify and ship your Lawson return within the ten day audition period. A Return Authorization number is required. Please call 615-269-5542 or email us to obtain return instructions and an RA number. To guarantee safe arrival of your Lawson and to protect yourself from possible loss during transit, PLEASE purchase insurance through the carrier and request a signature upon delivery. Any merchandise being returned must be in the same condition as when it was first shipped to you.
For microphones and mic pres beyond the five year warranty period or for repairs not covered by the five year limited warranty (i.e., capsule cleaning, vacuum tube replacement, damage due to misuse/abuse), there is a $150.00 bench fee plus shipping. The bench fee includes examining, diagnosing, and minor repairs (those that require one hour labor or less). Tube replacements and/or major repairs or mods are extra. We'll make you aware of any additional expense before proceeding with additional mods or repairs.
Before going through the time and expense of returning your Lawson for repair, please call or email us to discuss any problem you may be experiencing. Many issues can be resolved by phone or email. For instance, most noise related issues are resolved by replacing the vacuum tube. A Return Authorization number is required. Please call 615.269.5542 or email us to obtain an RA number.